Privacy Policy

Effective Date: November 20, 2024

At Souq Sadeem, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you use our website (www.souq-sadeem.com). By accessing or using our platform, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our platform:

a. Personal Information

• Name, email address, phone number, and shipping address.
• Payment information when completing transactions.

b. Non-Personal Information

• Browser type, device information, and IP address.
• Cookies and usage data for analytics and website functionality.

c. User-Generated Content

• Information you provide in product listings, reviews, or inquiries.

2. How We Use Your Information

Souq Sadeem uses your information for the following purposes:

1. To facilitate transactions between buyers and sellers.
2. To improve website functionality and user experience.
3. To communicate with you about your account, inquiries, or updates.
4. To ensure security and prevent fraudulent activities.

3. How We Share Your Information

We may share your information under the following circumstances:

a. With Sellers

• Your contact details may be shared with sellers to complete a transaction.

b. With Service Providers

• Third-party service providers who assist with payment processing, website hosting, and analytics.

c. As Required by Law

• When disclosure is necessary to comply with legal obligations or protect the rights of Souq Sadeem.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

1. Enhance website functionality and personalize your experience.
2. Track user activity for analytics and marketing purposes.

You can manage cookie preferences in your browser settings.

5. Data Security

We implement industry-standard measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

As a user, you have the following rights regarding your personal information:

1. Access, update, or delete your personal information.
2. Opt-out of marketing communications.
3. Request a copy of your data.

To exercise these rights, contact us at info@souq-sadeem.com.

7. Children’s Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

Souq Sadeem reserves the right to update this Privacy Policy at any time. Changes will be effective upon posting, and we will notify you of significant updates via email or website notifications.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: info@souq-sadeem.com
• Address: Dubai, Al Aweer
• Operating Hours: Saturday to Thursday, 9:00 AM to 5:00 PM

Thank you for trusting Souq Sadeem. Your privacy is our priority!

Last Updated: November 20, 2024